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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: 2022
97: Technology and Innovation That Truly Solves Problems with Mouli Chandramouli 0
Mar 19, 2022
In this episode, I invite Mouli Chandramouli of Zan Compute into the studio to discuss technology, innovation, and customer focus.

 

- Great customer experience is about solving real world problems

 

 

- When deploying technology solutions pre-planning is crucial to success and ease of use

 

 

- Make sure that your customers truly understand how to use your products for maximum benefit

 

 

Learn More About Zan Compute:  https://www.zancompute.com/

 

Support@zancompute.com

 

cmouli@zancompute.com

 

 

It's time for the great service comeback!

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

96: Do You Understand Your Customers or Just Think You Do? 0
Mar 13, 2022

In this episode, we dive into the fundamentals of understanding your customers and acting on feedback:

 

- Ask questions of those who love your business and those who have left you

 

- Engage your employees to find out what customers are saying


- Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success

 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

95: Creating High Performing Teams Who Provide Amazing Customer Experiences With Emily Ransone 0
Mar 1, 2022

In this episode, we welcome Emily Ransone into the studio to talk about communication and engagement.

- Customer Service is very much about listening

- Understand yourself first to lead your team more effectively

- Learn if you are a Driver, Expressive, Analytical, or Amiable

- Interview for your core values when hiring talent

 

https://growthjunkiesunite.com/

 

You can reach Emily at efransone@gmail.com

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

94: Your Employees Probably Hate Your Training and What To Do About It 0
Feb 18, 2022

Let's talk about how to utilize training to empower your team to deliver great customer experiences and build loyalty:

 

- Start with the goal in mind - what do you want them to remember?

 

- Presentations must be story telling driven and engaging

 

-Use great video content to scale information

 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Visit 4xi Consulting at:  https://www.4xiconsulting.com/

 

Check out my FREE Resources and Training Tools:

 

Web: https://www.igniteyourservice.com/

 

YouTube: https://www.youtube.com/c/RecipeforserviceNet

 

Twitter:  https://twitter.com/ServiceRecipe

 

Instagram: https://www.instagram.com/recipeforservice/

 

Tik Tok:  https://vm.tiktok.com/owrTbL/

 

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

93: Creating Value for Clients to Grow Long Term Relationships With Simon Elliot and Ed Snowden 0
Feb 4, 2022

In this episode, I welcome Simon Elliot and Ed Snowden from 4xi Global Consulting and Solutions into the studio.  They are the co-authors of the True North Strategic Partnership Strategy.

 

  1. Partnerships must be a journey together

  2. Relationships should be mutually beneficial 

  3. Building value is ongoing an commitment to your client's success and what is valuable for them

  4. A huge danger of long term relationships is complacency and honest self reflection can help combat that

 

 

It's time for the great service comeback!

 

Learn More:  https://www.4xiconsulting.com/truenorth

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Music: http://www.bensound.com

92: Remote Strategies That Drive CX Success and Employee Engagement With Tim Mobley 0
Jan 24, 2022

In this episode, I interview Tim Mobley about remote teams and fractional work.

  1. Great brands know what they are trying to achieve and how they are going to get there

  2. Outsourcing is a great way to remain focused on your core competencies

  3. Clear, focused deliverables leads to great results with outsourcing

  4. Performance management must be objective to be impactful

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

91: What Value Do You Bring To Your Customers? 0
Jan 16, 2022

In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve.

What problem do you solve?

 

Why should your customers care?

 

How will you communicate your value?

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

90: Building Strong Teams With a Customer Focus With Janet Fouts 0
Jan 8, 2022

In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture.

  1. Everything we do as a leader is about bringing the team together

  2. Focus on finding your teams strengths


  3. Pausing and listening are cornerstones of creating a conscious culture


  4. When  managing remote teams, focus on connection and productivity rather than what hours they are working

 

Learn more about Janet at https://janetfouts.com/

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

89: What Your Customers Want In 2022 0
Jan 1, 2022

In this episode, I discuss how to own the customer experience and beat your competition in 2022.

1.  People are the priority

 

2.  Work through supply chain issues

 

3.  Make customers feel a familiar experience

 

4.  Shore up your digital accessibility 

 

5.  Take action, don't just talk about it

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

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