Let's talk about how to utilize training to empower your team to deliver great customer experiences and build loyalty:
- Start with the goal in mind - what do you want them to remember?
- Presentations must be story telling driven and engaging
-Use great video content to scale information
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Visit 4xi Consulting at: https://www.4xiconsulting.com/
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In this episode, I welcome Simon Elliot and Ed Snowden from 4xi Global Consulting and Solutions into the studio. They are the co-authors of the True North Strategic Partnership Strategy.
It's time for the great service comeback!
Learn More: https://www.4xiconsulting.com/truenorth
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Music: http://www.bensound.com