In this episode, I talk about how to use the Experience Standards to ensure your business grows during the recession.
- Use Customer Experience (CX) as a differentiator
- Keep quality and value in mind as you set prices and offer services
- As you collect feedback, make sure your customers know how you are using their comments to improve service for them
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, we invite Jess Podgajny into the studio to talk about employee engagement and company brand.
- Personalization is key both in customer and employee experience
- Teams want to feel like what they do each day contributes and has meaning
- Empathetic leadership is key to listening and understanding employee needs, which will drive retention
- Culture is a combination of values and behaviors that create your employer brand to attract great talent
Learn more at: https://www.hellolluna.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, we talk about quiet quitting, the great resignation, and employee ghosting - and what to do about it.
- Employees are pushing back on the idea of doing the work of 3 people and going above and beyond every moment of the day
- Employee retention begins with communicating expectations and performance
- Creating a culture through great training and recognition will help you cultivate employee advocacy and loyalty
- Great employee engagement drives superior business and service outcomes
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com