In this episode, Simon Elliot and I discuss the future of experience, workplace, and real estate.
- The best solutions solve problems customer haven't even thought about yet
- Customer are more comfortable making purchases at arms length, so giving them reasons to come to brick and mortar spaces will be key
- When you think of workpalce experience as a product, you can turn spaces into places where people choose to be, rather than where they have to be
Learn More: https://www.4xiconsulting.com/
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to customer engagement. Tony has spoken to government agencies, universities, travel leaders, and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, I talk about breaking your customer service strategy down into behaviors you can train, measure, and coach on each day.
- Make sure you have an intentional steps of service plan for your team
- Take action on your Voice of the Customer (VOC) information
- The details of your business and website tell a story about your brand and customer focus
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, I invite Lauren Schieffer, CSP into the studio to talk about leading with significance. Great leadership is a catalyst for employee experince, which is a multiplier for amazing customer experiences.
- Great customer journeys begin with communication
- Leading with significance is about how many lives you can touch and influence positively
- Great leaders elevate the results of others throughout the organization
It's time for the great service comeback!
Contacting Lauren:
Text "significance" to 411321 to get her whitepaper
https://laurenschieffer.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe
Instagram: https://www.instagram.com/recipeforservice/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com