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Now displaying: April, 2023

133: Customer Experience Is Your Recession Plan 0

Apr 30, 2023

In this episode, we talk about using customer experience as a differentiator in your market to grow your sales

Take a step back and look at your customer journey to find friction points you can smooth out
Ensure your employee training enables and empowers your team
Listen to your customers through surveys to find out what they want and then take action

It's time for THE GREAT SERVICE COMEBACK!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

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132: Building Experiences + Relationships Through Empathy 0

Apr 15, 2023

In this episode, we talk about the power of empathy and understanding to build relationships and drive personalization. This is key to employee and cusomter experiences.

Empathy is about understanding, not agreement
When you look at things from other's perspective, it helps you undersatnd their needs and wants
You can develop your empathy by focusing on active listening and understanding your own emotions (devleoping your EQ)

It's time for the great service comeback!