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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: March, 2022
Mar 26, 2022

In this episode, I talk about the 5 customer and employee experience guidelines.  These will enable your team to deliver amazing service for your customers, guests, and consumers - and lead to increased loyalty and revenue.

  - Safety

 

  - Hospitality

 

  - Quality

 

  - Simplicity

 

  - Inclusivity

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

Mar 19, 2022
In this episode, I invite Mouli Chandramouli of Zan Compute into the studio to discuss technology, innovation, and customer focus.

 

- Great customer experience is about solving real world problems

 

 

- When deploying technology solutions pre-planning is crucial to success and ease of use

 

 

- Make sure that your customers truly understand how to use your products for maximum benefit

 

 

Learn More About Zan Compute:  https://www.zancompute.com/

 

Support@zancompute.com

 

cmouli@zancompute.com

 

 

It's time for the great service comeback!

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

Mar 13, 2022

In this episode, we dive into the fundamentals of understanding your customers and acting on feedback:

 

- Ask questions of those who love your business and those who have left you

 

- Engage your employees to find out what customers are saying


- Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success

 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

Mar 1, 2022

In this episode, we welcome Emily Ransone into the studio to talk about communication and engagement.

- Customer Service is very much about listening

- Understand yourself first to lead your team more effectively

- Learn if you are a Driver, Expressive, Analytical, or Amiable

- Interview for your core values when hiring talent

 

https://growthjunkiesunite.com/

 

You can reach Emily at efransone@gmail.com

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

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