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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: June, 2023
Jun 30, 2023

In this episode, I discuss Independence Day and what we can all learn as leaders from the example of our Founding Fathers.

 

 

  • Vision
     
  • Courage
     
  • Collaboration

  • Effective Communication

  • Embracing Change

 

It's time for the great service comeback!

 

Book time to chat with Tony Johnson:  https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

Jun 10, 2023

In this episode, we welcome Lisa J. Smith of Smith Co. into the studio to talk about B2B sales.

 

 

  • Great leaders not only inspire, but they have your back when things get tough
     
  • Great sales leaders build diverse, independent thinking teams
     
  • Great sales leaders help their clients arrive at the right decisions together

  • You are likely not a commodity, so make sure you are framing your value

 

It's time for the great service comeback!

 

Learn More Here:  https://www.smithcous.com/

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

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