In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service.

1. Understand the steps of your sales process
2. Identify your ideal customer
3. Never forget that your customer lifetime value is key - don't focus on just one interaction
4. Use data to make decisions and don't get emotionally attached to ads that aren't working

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I talk about the 4 Ps of customer experience and how they can help your business win:  People, Place Product, and Process

1. People - The "who" of your organization
2. Place - "Where" you meet your customers
3. Product - "What" product of service you offer
4. Process - "How" you get things done and make things easy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I talk about supercharging your customer experience to grow your sales and market share.

1. Combine executive sponsorship and grassroots pull
2. Tie customer wins to employee training
3. Appoint a Customer Experience Officer (CXO) or Director of Customer Service

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

In this episode, I talk about Key Performance Indicators (KPIs) and how you can use them to grow sales and accountability.

1. You must know your Customer Satisfaction and Net Promoter Scores - and share them widely
2. Analyzing verbatim comments is the purest voice of the customer you can get
3. Attach KPIs to performance planning and annual evaluations to ensure leaders focus on those results
4. Include employee engagement scores as a leading indicator of customer experience

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com