In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Halloween is about transformation, so embrace change and adapt
- Halloween corn mazes and escape rooms rely on communication, and so does your team
- The best horror movies have heroes who solve problems, so teach your team to be great problem solvers
- Trick or treaters are masters of teamwork, so learn from them and bring the idea of supporting each other to the team
- Much as party-goers wear many different costumes on Halloween, leaders must wear many hats to inspire their teams
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Jonathon at: https://www.emergeagency.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- CX is the cumulative effect of the interactions we have with a brand
- Building a common language with stakeholders helps ensure you stay on the same page
- Product roadmaps ensure alignment and shared priorities across the organization
- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Jonathon at: https://www.emergeagency.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, we talk about upcoming Customer Service Week and CX Day.
Link to my latest virtual hospitality program: http://6canons.com/
- Customer Service Week is the first full week of October by presidential procolmation.
- CX Day is on October 3rd
- Good CX delivers better outcomes for customes, clients, and employees
- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.
It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com