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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: May, 2023
135: Memorial Day and the Spirit of Service 0
May 28, 2023

In this episode, we share our gratitude for those who served and sacrified this Memorial Day.  Thank you.

 

Here are some lessons we can learn from Memorial Day:

 

 

  • Great leaders lead with integrity, honesty, and transparency
     
  • Effective leaders prioritize the experiences of their teams and their customers
     
  • Innovative leaders have the courage to try new things and get organziational buy in

 

It's time for the great service comeback!

 

Ready to chat?  Book time with Tony here:  https://calendly.com/thetonyjohnson/15-minute-strategy-and-consultation

 

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

134: Does Your Technology Delight or Aggravate Your Customers? 0
May 13, 2023

In this episode, I discuss the power of technology to drive superior customer experiences.

 

 

  • Technology must fit together to create an omnichannel experience

  • Great technology enables employees to focus on higher value tasks with guests

  • Technology also allows customers to self-serve with reduced friction

 

It's time for the great service comeback!

 

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

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