In this episode, we dive into the fundamentals of understanding your customers and acting on feedback:
- Ask questions of those who love your business and those who have left you
- Engage your employees to find out what customers are saying
- Remember every customer comes with Problems, Wants, and Emotions - solving them is paramount to success
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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