In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation.
Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/
- Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated
- Keep your customer experience top of mind with personalized moments, steamlined shopping processes
- Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Empathy driven understanding can improve both customer experience and marketing success by uncovering perceptions
- Use the 3 Rs: Radical empathy, Radical Vulnerability, Radical Authetic Investment
- Trauma informed marketing is about embracing the human experience - most of us have experienced some form of trauma (such as the pandemic)
- This understanding of our customers as individuals helps us ensure we communicate in meaningful and inclusive ways (and solve their problems)
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Learn more about Kat at: https://www.radicalcustomerexperience.com/
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently.
Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/
- Prioritize active listening with both your customers and your team
- Personalize your communication style to the moment and the person
- Allow for easy ways to share feedback from both customers and employees with you and your company
It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com