In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently.
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- Prioritize active listening with both your customers and your team
- Personalize your communication style to the moment and the person
- Allow for easy ways to share feedback from both customers and employees with you and your company
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Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
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