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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer service best practices drive excellence.
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Jul 31, 2020

In this episode, I take a deeper dive into the Great Service Comeback Framework:  Safety, Hospitality, Quality, and Simplicity

1.  Customers demand safe and sanitary locations

2.  Customers expect hospitality that delivers kindness and personalization

3.  Customers rely on you to provide consistent quality

4.  Customers prefer experiences that are easy and hassle free

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 24, 2020

In this episode, I speak with Clint Westbrook, who has spent time with Disney, Darden Restaurants, and The Wolfgang Puck organization.  We discuss:

  1. Treating Customers as Guests
  2. Having fun at work and being generous with recognition
  3. Developing teams to grow
  4. Building a reputation of trustworthy leadership

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 17, 2020

In this episode I talk about the benefits of employee engagement.  When team experience is prioritized, they:

1.  Buy in to the culture

2.  Give extra discretionary effort

3.  Understand the "why" behind the work

4.  Feel a connection to the organizational culture

5.  Deliver amazing customer service

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 10, 2020

In this episode, I interview Charity Bradley, marketing leader, about brand and the customer experience.  We talk about personalized service, marketing, and digital experience in this evolving economy.

  1. Keep these 4 pillars in mind:  Hospitality, value, interactions, and service recovery

  2. Merchandize well and make sure customers have a great selection from which to choose

  3. Everything about a visit impacts the service experience - right down to the bathrooms

  4. Are all interactions must be welcoming and friendly

  5. Involve your team in the "why"

  6.  

    Make things incredibly easy for customers

     

  7. Communicate quickly with customers - especially on digital

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Jul 3, 2020

In this episode, I discuss employee + team training as a way to build sales and consistency.

1. Training builds confidence in your team

2. Training builds job skills and competence  

3. Combine great training with removing hassles for employees, such as ensuring they have the tools they need to do their jobs

4. As a leader, set a great example and model the behaviors you'd like to see from your team 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jun 26, 2020

In this episode, I interview Chase Jordan, a veteran of the hospitality, retail, and healthcare spaces to get his perspective on service and leadership.

  1. Providing Effortless Experiences
  2. Training Your Teams
  3. Analyzing Customer Feedback
  4. Prioritizing time to delivery
  5. Watching work flow and customer journey to determine ways to improve customer experience

It's time for the great service comeback - Join Chase and me for this eye opening and impactful conversation

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

 

Music: http://www.bensound.com

Jun 19, 2020

In this episode, I talk about:

  1. Tying customer experience to team behaviors
  2. Empowering and giving ownership to your team
  3. Understanding what your team needs to do their work more effectively
  4. The GUEST service model:  Greet, Understand, Elevate, Seek Out, and Thank

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jun 12, 2020

In this episode, I talk about the healthcare marketplace and delivering great patient service (PX).  Angela Pannuti is our guest and offers up some impactful points on service and healthcare.

  1. Physician's Assistants are the Swiss Army Knives of healthcare
  2. Building relationships quickly is a key to driving patient satisfaction and inspiring patients to comply with medical treatment plans
  3. Intentional Communication is key to building trust

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jun 5, 2020

In this episode, I talk about the 3 principles to creating a customer focused culture.

  1. Bust down silos
  2. Set clear expectations
  3. Listen to customer and employee feedback and take action on their comments/ideas

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 29, 2020

In this episode Tony Johnson speaks to Bill Redwine.  Bill is a higher education veteran with decades of experience driving student experience and service at Morehead State University.

 

Bill discusses his management by walking around style along with his love of the higher education space.  In this episode we discuss community involvement and the potential challenges for colleges and universities across the country.  

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 22, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to select the right team for the right roles.  This can help build culture and sales growth throughout your organization.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Tony@igniteyourservice.com

606-356-7447

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 15, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt. 

 

Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 8, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.

Start by selecting a fantastic team and then train them to be amazing.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

May 1, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers. 

Also, Tony will talk about how to be at your best when you are at your busiest.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

Apr 24, 2020

In this episode, Customer Service Trainer and Speaker Tony Johnson discusses The Great Service Comeback and reopening post-coronavirus

Also, Tony will talk about how to be at your best when you are at your busiest.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team
Click to Purchase on Amazon.com

Music: http://www.bensound.com

Nov 21, 2016

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to establish processes that will drive great service.

Also, Tony will talk about how to be at your best when you are at your busiest.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Oct 22, 2016

In this episode, Customer Service Expert and Trainer Tony Johnson will discuss why front line associates drive the service experience.  Communication with the team is a key tactic for success.

Also, we will talk about how pre-shift huddles can be an effective tool to drive engagement and business success.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Oct 11, 2016

In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how training and service recovery are the keys to delivering a great service experience.

Also, we will discuss how being a fantastic listener can inspire your team to achieve greater success.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Sep 28, 2016

In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leadership and developing managers can drive great Guest service.  Also discussed is how a great blackjack dealer named Perry was a fantastic brand ambassador.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Sep 20, 2016

In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how leaders can use observation to drive results and why perception equals reality when it comes to driving a great Guest experience.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Sep 13, 2016

In this episode, Customer Service Expert and Trainer, Tony Johnson will discuss how we can all use your super power of great service for the good of our Guests.  We truly have the power to change someone's day for the better!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: http://thetonyjohnson.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

Music: http://www.bensound.com

Sep 6, 2016

The smallest details matter the most.  Learn more in this quick podcast.  Tony Johnson will discuss the best practices to improve your Customer service quickly by paying attention to every minute detail.

Aug 30, 2016

In this episode, Tony Johnson, Customer Service Expert and Speaker, will discuss how Disney keeps the magic alive.  This was recorded on location at the Contemporary Resort at Walt Disney World.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE PASSION using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:
Web: http://thetonyjohnson.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/ServiceRecipe

Check out my latest book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204

 

Music: http://www.bensound.com

 

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