Info

Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
RSS Feed
Customer Service Academy
2024
March
January


2023
December
November
October
September
August
June
May
April
March
February
January


2022
December
November
October
September
August
July
June
May
April
March
February
January


2021
December
November
October
September
August
July
June
May
April
March
February
January


2020
December
November
October
September
August
July
June
May
April


2016
November
October
September
August


Categories

All Episodes
Archives
Categories
Now displaying: July, 2020
Jul 31, 2020

In this episode, I take a deeper dive into the Great Service Comeback Framework:  Safety, Hospitality, Quality, and Simplicity

1.  Customers demand safe and sanitary locations

2.  Customers expect hospitality that delivers kindness and personalization

3.  Customers rely on you to provide consistent quality

4.  Customers prefer experiences that are easy and hassle free

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 24, 2020

In this episode, I speak with Clint Westbrook, who has spent time with Disney, Darden Restaurants, and The Wolfgang Puck organization.  We discuss:

  1. Treating Customers as Guests
  2. Having fun at work and being generous with recognition
  3. Developing teams to grow
  4. Building a reputation of trustworthy leadership

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 17, 2020

In this episode I talk about the benefits of employee engagement.  When team experience is prioritized, they:

1.  Buy in to the culture

2.  Give extra discretionary effort

3.  Understand the "why" behind the work

4.  Feel a connection to the organizational culture

5.  Deliver amazing customer service

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

Jul 10, 2020

In this episode, I interview Charity Bradley, marketing leader, about brand and the customer experience.  We talk about personalized service, marketing, and digital experience in this evolving economy.

  1. Keep these 4 pillars in mind:  Hospitality, value, interactions, and service recovery

  2. Merchandize well and make sure customers have a great selection from which to choose

  3. Everything about a visit impacts the service experience - right down to the bathrooms

  4. Are all interactions must be welcoming and friendly

  5. Involve your team in the "why"

  6.  

    Make things incredibly easy for customers

     

  7. Communicate quickly with customers - especially on digital

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Jul 3, 2020

In this episode, I discuss employee + team training as a way to build sales and consistency.

1. Training builds confidence in your team

2. Training builds job skills and competence  

3. Combine great training with removing hassles for employees, such as ensuring they have the tools they need to do their jobs

4. As a leader, set a great example and model the behaviors you'd like to see from your team 

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

 

Music: http://www.bensound.com

1