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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: May, 2020
May 29, 2020

In this episode Tony Johnson speaks to Bill Redwine.  Bill is a higher education veteran with decades of experience driving student experience and service at Morehead State University.

 

Bill discusses his management by walking around style along with his love of the higher education space.  In this episode we discuss community involvement and the potential challenges for colleges and universities across the country.  

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 22, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to select the right team for the right roles.  This can help build culture and sales growth throughout your organization.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Tony@igniteyourservice.com

606-356-7447

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 15, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson speaks with military and retail veteran Scott Bauerschmidt. 

 

Scott brings his experience with the military and big box retail to the customer experience - training, people first, and humility are key to his style.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

 

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

May 8, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses how to engage your team with training, recognition, and communication.

Start by selecting a fantastic team and then train them to be amazing.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

Music: http://www.bensound.com

May 1, 2020

In this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers. 

Also, Tony will talk about how to be at your best when you are at your busiest.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok: TheTonyJohnson

Snap Chat: TheTonyJohnson

Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com

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