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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: April, 2024
156: Your 5 Step Roadmap to Customer Centricity 0
Apr 22, 2024

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization.  In other words, let's keep customers at the center of everything we do.


Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

 

- Start by prioritizing your employee experience

- Cultivate customer understanding

- Align with customer needs

- Ensure a robust feedback mechanism to measure and gauge impact

 

It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://www.tiktok.com/@igniteyourservice

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

 

Music: http://www.bensound.com

155: Smarter Chatbots + AI to Delight Customers With Peter Voss 0
Apr 8, 2024

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.


Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.

 

- Don't let the rulebook get in the way of creating great customer experiences.

- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.

- Great automation can help you win during your peak periods by serving customers more quickly.

- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.

Get in touch with Peter Voss:  https://aigo.ai/

 

It's time for the great service comeback!  Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter:  https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok:   https://www.tiktok.com/@igniteyourservice

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

 

Music: http://www.bensound.com

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