In this episode, I discuss employee + team training as a way to build sales and consistency.
1. Training builds confidence in your team
2. Training builds job skills and competence
3. Combine great training with removing hassles for employees, such as ensuring they have the tools they need to do their jobs
4. As a leader, set a great example and model the behaviors you'd like to see from your team
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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