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Customer Service Academy

Welcome to Tony Johnson's Customer Service Academy. Join Tony Johnson for a deep dive into customer experience (CX) and employee experience (EX) best practices to drive excellence in your business.
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Now displaying: Page 1
Jul 23, 2021

In this episode, I interview Bennett Bennett from Mashgin about technology, deployment, and customer self service:

 

- Educating customer is  key to removing the mystery from technology and empowering users

 

- Infrastructure must be a consideration of any organizational improvements, including technology

 

- Self service is about providing options - so ensure that customers have a path that makes sense for them

 

- Enabling self service frees up employees for higher value tasks, such as guest engagement and stocking shelves

 

It's time for the great service comeback!

 

bennett@mashgin.com

 

blog.mashgin.com
 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

 

Music: http://www.bensound.com

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